Privacy Policy DoktorJudi – Protection Your Data Is Our Priority

DoktorJudi values the privacy of every individual who uses our platform. This Privacy Policy is designed to give members and visitors full clarity on the data handling practices we follow. We believe that transparency is the foundation of trust, and trust is at the core of our relationship with every member.

This document outlines the types of information we collect, the reasons we need it, how we use it, and the steps we take to keep it secure. It also clarifies your rights as a data owner and how to exercise those rights.

This policy applies to all your interactions with DoktorJudi, including when you visit our website, register an account, make a deposit or withdrawal, contact our customer support, or use any feature within the DoktorJudi mobile app.

If you have any questions after reading this policy, the doktorjudi customer support team is available to assist you via live chat 24 hours a day, seven days a week.

DoktorJudi only collects information necessary to provide safe, legitimate, and high-quality services to our members. The information we collect falls into several key categories:

Registration and Identity Information:

• Full name as shown on a valid identity card or passport.
• Date of birth for age verification (must be 18 years or above).
• An active email address for account communications.
• Registered Malaysian mobile phone number.
• Passwords that are hashed and encrypted (we do not store passwords in plain text).

KYC Verification Documents:

• A valid copy of MyKad or passport for identity verification.
• Proof of current address such as a utility bill or bank statement.
• Bank account or e-wallet details registered for financial transactions.

Usage and Technical Data:

• IP address and device information used to access the platform.
• Session data, login history, and in-account activity.
• Web browser type, operating system, and language settings.
• Cookie data and similar tracking technologies (see Section 6).

Financial Transaction Data:

• Records of deposits, withdrawals, and account balances.
• Game history and betting activity.
• Information related to bonus and promotion claims.

Every piece of information we collect has a clear and lawful purpose. doktorjudi uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and protecting your account on the doktorjudi platform.
• Identity Verification: Ensuring that only the legitimate account owner can access and manage their account.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• KYC and AML Compliance: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements mandated by regulators.
• Customer Support: Providing effective assistance when you contact our support team.
• Service Communications: Sending important notifications related to your account, such as transaction confirmations, security alerts, and service updates.
• Platform Improvements: Analyzing usage patterns in aggregated, anonymized form to improve the user experience on the doktorjudi platform.
• Fraud Prevention: Detecting and preventing suspicious activity, fraud, or unauthorized use of our platform.
• Responsible Gaming: Monitoring usage patterns to identify members who may need support related to responsible gaming.

DoktorJudi does not use your personal data for any purpose beyond those stated above without first obtaining your consent.

DoktorJudi does not sell, rent, or transfer your personal data to third parties for commercial purposes. However, there are specific circumstances in which we may need to share certain information with relevant parties:

• Technical Service Providers: Companies providing technical infrastructure, payment processing, and operational support services for doktorjudi. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.
• Game Providers: Game software providers partnering with doktorjudi may receive limited session data for technical purposes only, without your full personal identifying information.
• Statutory Authority: DoktorJudi will disclose information to the relevant authorities when required by law, court order, or valid legal process. This includes investigations related to financial crime or money laundering.
• Business Transfers: In the event of a merger, acquisition, or sale of doktorjudi assets, member data may be transferred to the new entity, which will continue to be bound by an equally strict or stricter privacy policy.

Protecting members' personal data is a responsibility that doktorjudi takes seriously. We invest in robust security infrastructure and continuously update our systems to address evolving cyber threats.

The technical security measures we implement include:

• 256-bit SSL/TLS data encryption for all data in transit between your device and our servers.
• Sensitive data stored in databases is encrypted using robust hashing algorithms.
• Multi-layered firewall and intrusion detection system (IDS) operating 24/7.
• Regular security vulnerability scanning by internal and external cybersecurity teams.
• Two-factor authentication (2FA) for member account login as an added layer of protection.
• Real-time account activity monitoring to detect suspicious login patterns.
• Regular data backups to secure, separate server locations.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. You also play an important role in your account's security by ensuring your password is strong, unique, and not shared with anyone.

If you suspect any unauthorized access to your account or suspicious activity, please contact the doktorjudi support team immediately so that protective measures can be taken without delay.

DoktorJudi uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and transaction security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Storing user preferences such as language selection and display configuration for your convenience on future visits.
• Performance Cookies: Collecting anonymized information about how visitors use our platform to help us identify areas for improvement.
• Analytics Cookies: Help us understand general platform usage patterns in aggregated, anonymized format for continuous improvement purposes.

You can manage or disable cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of some DoktorJudi platform features.

DoktorJudi retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, subject to applicable legal and regulatory requirements.

• Active Account Data: Retained for as long as your account is active and for a reasonable period following account closure to address any complaints or claims that may arise.
• KYC Records: Retained in accordance with the retention period required by AML compliance obligations, which is typically a minimum of five years from the date of the last transaction.
• Financial Transaction Records: Retained in accordance with applicable accounting and tax legal requirements, typically for a period of seven years.
• Support Communication Logs: Retained for a reasonable period for reference and dispute resolution purposes.
• Technical and Session Data: Retained for a shorter period, typically not exceeding 12 months, unless required for an ongoing security investigation.

Once the relevant retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. Anonymised data cannot be traced back to your identity and may be used for analytical purposes without restriction.

As a data subject, you have several important rights regarding the personal information doktorjudi holds. We respect these rights and provide clear channels for you to exercise them:

To exercise any of the above rights, please contact the doktorjudi customer support team via live chat or email. We will endeavour to process your request within 30 calendar days of receipt, subject to identity verification requirements.

Please note that some of these rights may be limited in certain situations, such as when processing is required to comply with legal obligations or to defend valid legal claims.

DoktorJudi is an online betting platform designed for adult users aged 18 years and above only. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

If we find that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information from our systems and terminate the associated account.

DoktorJudi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to members via email or in-platform notification before taking effect.

The "Last Updated" date shown at the top of this page will be updated whenever an amendment is made. We encourage you to review this policy periodically so you always know how we protect your information.

Continued use of the doktorjudi platform after any policy amendment takes effect is considered your acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how doktorjudi handles your personal data, we encourage you to reach out to us directly. Our privacy team is ready to assist you promptly.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the corner of the doktorjudi platform.
• Email: [email protected] — we aim to reply within 24 business hours.
• FAQ Page: Visit our FAQ page for answers to frequently asked questions on privacy and account matters.

When contacting us regarding privacy matters, please clearly state the nature of your request or enquiry so we can assist you promptly and accurately. Identity verification may be required before we can disclose or modify any of your personal data.